Available Position

Wanna join us? We’ve left this spot open for you

Customer Relations Specialist

Customer Service Team, Full-Time, Scottsdale, AZ

Ticket Evolution has some amazing things brewing to capitalize on a booming live entertainment industry and we are looking for an energetic, customer-service oriented individual to help share the wealth. You will have the enviable opportunity to collaborate across customer service, affiliate, and fulfillment teams to ensure a consistently great experience for all of our myriad partners and customers. Come learn and grow with us!

Job Description

For our Customer Relations team, we are looking for individuals who are flexible, dedicated and have a “do what’s right” attitude/drive. You must be highly adaptable to change and be willing to take on additional responsibilities as needed. You will be accountable for creating a positive image to customers, clients, visitors and fellow employees at all times and in all interactions.

Customer Relations responds to phone/email/chat inquiries from consumers and solves complex issues regarding event tickets purchased through our Affiliate websites. You will also interact with ticket brokers and internal business partners to resolve issues. These inquiries include but are not limited to: seating, price, ticket availability, order processing, order status and shipping. Due to the complexity of some of the inquiries you may receive, you will be expected to think independently, make good financial decisions (do what’s right by the customer, broker/partners and company), and work issues until resolved. This may include working additional time outside of your normal schedule in order to meet the needs of our customer. As a Customer Relations Specialist you should be able to proactively obtain, interpret and learn information from multiple sources and share that information effectively to assist in the training of new Specialists. At Ticket Evolution we work as a TEAM to insure proper client coverage so you may be asked to assist other departments as needed.

What you’ll do

  • Demonstrate the ability to deliver exceptional customer service while multi-tasking and resolving problems
  • Respond to customer phone calls, emails and chat requests in an efficient and timely manner, with accuracy
  • Display a thorough knowledge and retention of sports, concerts, and theatre events as well as our venue and performer data. Proactively obtain new/updated event knowledge
  • Assist with team peer training as needed
  • Document and track open/follow-up cases effectively to insure timely resolution. Utilize professional business communications and writing skills
  • Partner with other lines of business as appropriate for sensitive ticket related resolution
  • Report bugs/issues and suggest improvements as applicable in order to enhance the client experience
  • This position sometimes requires you to work extra time on weekends/evenings (usually during various sports playoffs)
  • Meet/exceed performance expectations of our clients and company
  • Maintain an acceptable level of dependability in attendance.
  • Attend scheduled departmental and company meetings as scheduled.
  • All other duties as assigned.

Who you are

  • High school diploma or general education degree (GED)
  • 1-2yr customer service in a contact center environment or the event ticketing industry; or equivalent combination of education and experience.
  • Prior inbound sales experience a plus but not required.


  • Internet software (Web browsers, Google, Social Media sites)
  • MS Office (Word & Excel)
  • Google Docs/Drive
  • Order processing system (Proprietary POS System)
  • CRM system (Email, chat, account management)
  • Softphone technology

If this sounds like you, please send your resume to jobs@ticketevolution.com.

About the Company

Ticket Evolution is the silent backbone of the secondary ticketing industry with over $2B in global sports, concert, theatre tickets and more running through our platform at any given time. We develop industry leading solutions that enable our partners to offer that inventory to their customers while providing the backend real time execution, clearing and settlement of that inventory across multiple distribution platforms. If you have ever purchased tickets to a game on-line, or called a broker for tickets to a sold-out show, chances are that our platform was used somewhere in between. We are a fun-loving group of geeks and event junkies. Full benefits include comprehensive health insurance, matching 401k, continual formal education programs and a fast-paced dynamic environment.