Available Position

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Broker Success Manager

Fulfillment Team, Full-Time, Scottsdale, AZ

Are you a sports & music fanatic? Be A Broker Services Success Manager for an Event Ticketing Software Company.
Ticket Evolution builds software and services that handles the real-time execution, clearing and settlement of event ticket trades. If you have ever purchased tickets online or called a broker for seats to a concert, chances are our system was used somewhere in between.
We are seeking a Broker Success Manager. The Manager will serve as point of contact for day-to-day servicing of clients’ accounts and strengthen relationships through exceptional client service and engagement.
Ticket Evolution is the silent backbone of the secondary ticketing industry with over $4B in global sports, concert, theatre tickets and more running through our platform at any given time. We develop industry-leading solutions that enable our partners to offer that inventory to their customers while providing the backend real-time execution, clearing & settlement of that inventory across multiple distribution platforms. If you have ever purchased tickets to a game on-line or called a broker for tickets to a sold-out show, chances are that our platform was used somewhere in between. Located in the Gramercy neighborhood of NYC, we are a fun-loving group of techies, geeks & event junkies.

Duties and Responsibilities

  • Management of client relationship; understand overall client goals by interacting with clients to help promote and support sales and purchases through Ticket Evolution.
  • Provide timely responsive service to clients; exceed expectations to help build and increase client loyalty.
  • Collaborate with client to recommend new business opportunities (website options, API integration, white label website, etc.) and strategies to increase volume of business.
  • Identify, evaluate, and negotiate fair market pricing as it relates to current inventory listings and pricing that is broadcast on the other exchanges.
  • Assist with onboarding new clients; establish first point of contact, review company policies, fees, and services. Determine which fee structure is best suited for new client by evaluating current sales, volume, and distribution among other marketplaces. Help client navigate through CORE (Ticket Evolution’s broker portal and marketplace) and explain how our internal payment system, EvoPay, works.
  • Communicate effectively with clients to address any issues or concerns; focus on what we can do together to help our businesses grow. Consult clients, as needed, on any other products or services offered outside of Ticket Evolution; automation-providers, pricing tools, and POS systems.
  • Identify, evaluate, and negotiate fair market pricing as it relates to current inventory listings and pricing that is broadcast on the other exchanges.
  • Prospect new clients by talking to current clients; identify and track sellers who are not currently listing on our marketplace. Ask clients if they have referrals, or know of any sellers, who should be on our exchange. Priority on-board new leads from clients and automation-providers.
  • Regular in office attendance is an essential function of this position

Education and Skills

  • Bachelor’s Degree and at least 5 years professional work experience
  • Account Management/Customer Success experience a plus
  • Internet software (Web browsers, Google, Social Media sites)
  • Office (Word & Excel)
  • Google Docs/Drive

Are you a results driven, creative problem solver? Do you enjoy working both independently and cross-functionally? If this sounds like you, please apply HERE.